Coronavirus (COVID-19)

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As the Coronavirus (COVID-19) pandemic situation changes day by day, we are carefully monitoring the Centers for Disease Control and Prevention and the Iowa Department of Public Health as well as seeking the guidance of our bank regulators for accurate and up-to-date information and advice. Our first and foremost priority is to preserve your access to the critical banking services you, your families, and your businesses depend on.

Our lobbies have been open by appointment only since mid-March. As the state of Iowa takes measures to loosen restrictions, we continue to monitor case counts, testing efforts and other key indicators. At this point we have elected to continue encouraging all transactions be conducted through our drive-ups and online. Please call your branch to make an appointment if you need to conduct business inside the bank and we will safely accommodate you.

As a member of the FDIC, our customers have access to FDIC resources that may answer some of your questions or concerns. You can read FDIC Consumer FAQs here. Additionally, the Consumer Financial Protection Bureau has many good resources and tips to protect yourself financially. Read them here.  

If you are feeling stressed in any way as Iowa, the United States, and the world attempts to recover from COVID-19, COVID RecoveryIowa offers free virtual counseling and assistance. Read more about their services here.

How Are We Limiting Exposure and Transmission?

• In consultation with the Iowa Department of Banking, as of March 16th, we are operating with limited public access in our lobbies and are asking our customers to conduct their business through our drive-ups.  Serving our customers remains critically important to us and we know that it is not practical or even possible to conduct certain types of banking business through the drive-up only. If you are currently involved in a transaction of this nature, for example, one which requires a notarized signature, please contact your account officer for further instructions. As recommended by the American Bankers Association we require all visitors to wear masks in the bank. Your temperature may also be taken with a contactless thermometer. 
• Please check our operating hours frequently and before coming to the bank as they may change. 
• If you have an unusual or large request that could take longer than a typical bank transaction, calling ahead to give our staff time to plan for your needs will also help with wait times and efficiency. 
• As of now, we are adequately staffed but are experiencing a high volume of customer transactions and phone calls related to the uncertainty of this event and ask for your patience as you may experience longer wait times. 
• Regarding safe deposit boxes, customers currently still have access and will be allowed into the bank if you can either call beforehand or speak with the tellers in the drive-up. However, we ask that you do not access your box if you are feeling ill or have reason to believe you have been exposed to COVID-19. 

How Are We Assisting Affected Customers?

• While normal transactions and interactions may be handled differently, please be assured we will do everything in our power to meet your transactional needs. 
• We will work with all borrowers, especially borrowers from industry sectors particularly vulnerable in the current economic environment, which could include modifying the terms on existing loans.
• Call us immediately if you are currently experiencing financial stress. Do not wait to contact us.

What Remote SSB Products and Services Are Available to Help?

• Online Banking: View your balances, transactions, and statements and transfer money between accounts.
• SSB Mobile App: View and manage your account on your mobile devices.
• Mobile Deposit: Snap a picture of the front and back of a check to deposit it into your State Savings Bank account.
• E-Statements: Receive and view your monthly statement electronically on a PC, laptop or mobile device.
• Shazam Brella App: Manage your debit card, set up transactions alerts, and receive notification of suspicious transactions.
• E-mail or telephone: We are currently fully staffed and available to talk and respond to messages.
• ATMS: We have ATMS at our WDM branch, our Baxter branch and near the customer service desk at Valley West Mall. Our West Des Moines branch ATM also takes deposits.
• Nightdrops: Each branch has a secure night-drop that is checked every morning.
• Drive-ups. Each branch has a drive-up window where tellers are waiting to help with transactions.

Your business is important to us. Continuing to provide access to essential functions and assist you with any financial needs is of utmost priority to us during this challenging event. If you have any questions, please contact us right away.

Do you have a question regarding our COVID-19 resources?

Contact Us