As the Coronavirus (COVID-19) pandemic situation changes day by day, we are carefully monitoring the Centers for Disease Control and Prevention and the Iowa Department of Public Health. We are also seeking the guidance of our bank regulators for accurate and up-to-date information and advice.
Our first and foremost priority is to preserve your access to the critical banking services you, your families, and your businesses depend on.
Our lobbies have been open by appointment only since mid-March, 2020. As the state of Iowa takes measures to loosen restrictions, we continue to monitor case counts, testing efforts and other key indicators. At this point we have elected to continue encouraging all transactions be conducted through our drive-ups and online. Please call your branch to make an appointment if you need to conduct business inside the bank and we will safely accommodate you.
As a member of the FDIC, our customers have access to FDIC resources that may answer some of your questions or concerns. You can read FDIC Consumer FAQs here. Additionally, the Consumer Financial Protection Bureau has many good resources and tips to protect yourself financially. Read them here.
If you are feeling stressed in any way as Iowa, the United States, and the world attempts to recover from COVID-19, COVID RecoveryIowa offers free virtual counseling and assistance. Read more about their services here.
Serving our customers remains critically important to us and we know that it is not practical or even possible to conduct certain types of banking business through the drive-up only. If you are currently involved in a transaction of this nature, for example, one which requires a notarized signature, please contact your account officer for further instructions.
As recommended by the American Bankers Association we require all visitors to wear masks in the bank. Your temperature may also be taken with a contactless thermometer.
Your business is important to us. Continuing to provide access to essential functions and assist you with any financial needs is of utmost priority to us during this challenging event. If you have any questions, please contact us right away.
4800 Mills Civic Parkway
West Des Moines, IA 50265
102 S. Main, PO Box 67
Baxter, IA 50028