Retail Online Banking

Retail Online Banking (ROB) provides secure and powerful access to all your accounts. You can see and sort detailed information about all transactions, transfer money between accounts, categorize your spending and view your statements. Best of all, as long as you have an internet connection, you can do it 24/7 wherever you want. To review our Online Banking Terms and Conditions, click here.

How to Enroll in State Savings Bank Retail Online Banking

Enrolling in State Savings Bank's Retail Online Banking is easy and nearly instantaneous. Fill in a few fields and you can access your accounts online in minutes!

Enrollment and Account Use Tips

• You need to know at least one of your account numbers to enroll.
• Usernames are case sensitive; pay close attention when you choose yours during enrollment and double-check that it has not been autocorrected.
• Please make your password unique and strong. It is protecting your money and your personal information!
• You must have provided us with a valid e-mail address when you initially opened your bank account and you must enter this exact e-mail in the enrollment form to successfully enroll. Once enrolled, you may update this e-mail address at any time.
• Please enter the requested information in the formats shown on the enrollment form.
• Be sure to access your online banking account regularly. If you fail to access it for six months, the account is deactivated and you must re-enroll.
• Once you've successfully created an online banking account, consider downloading our mobile app for quick access on the go!  

Written Enrollment Instructions

1. Locate the green Welcome to Online Banking box on our homepage, make sure you select Retail Online and click Enroll Now. The Enroll page appears.
2. Enter all requested information. (If you have multiple accounts, you only need to enroll one account and you will be able to see them all.)
3. Verify you've filled out all required fields and click the Enroll button. The Establish credentials page appears.
4. Enter a username. You may use any combination of uppercase, lowercase, letters, and these symbols: ! @ # $ % ^ & * ( ) 
5. Enter and confirm a password. The password must be between 9 and 17 characters containing at least 1 uppercase letter, 1 lowercase letter, 1 number and one of these symbols: ! @ # $ % ^ & * ( ) .
6. Review and click Continue. The Setup challenge questions page appears.
7. Open the drop-down boxes to choose your challenge questions and enter an answer for each.
8. If desired, check the Don't challenge me again on this device checkbox. If you check this box, you will not be required to answer a security question when you login from that device.
9. Review and click Continue. That's it! Assuming all your information was accurately entered, online banking appears with your account information displayed.

ROB is geared for customers whose accounts are typically for personal or household purposes. However, businesses that do not need ACH origination capability or employee-specific security accesses built into our Business Online Banking (BOB) may choose to use ROB. If you are uncertain which product is best for you, please contact your account manager.

State Savings Bank Online Banking is compatible with the following web browsers: Microsoft Edge, Microsoft Internet Explorer 11 and mobile version 11 until June 2022, Google Chrome 38 and higher, Firefox 27 and higher, and Mobile Safari versions 5 and higher. TLS v1.2 encryption protocol must be enabled.

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