Real Time Alerts for Online Banking

Want to know when a deposit hits your account or an ATM withdrawal occurs? Get alerted! Real Time Alerts from State Savings Bank let you know the moment something happens in your account by instantly sending a message via text, e-mail, or to your online banking Secure Inbox. You can choose from dozens of alerts so you’ll always know what’s happening with your money and you can watch for suspicious activity.

Three Types of Real Time Alerts

We recommend all our online banking customers configure security alerts and broadcast messages. These alerts are rare but when you get one, it's important! 

Real Time Alerts are provided free of charge but depending on your cellphone plan, your carrier may apply standard message rates and data charges to receive your text messages or reply to them.

NOTE: Because Real Time Alerts is a new online banking feature, current customers must read and accept our revised Terms and Conditions notice which adds a new section called Real Time Alerts.

How to Enroll in State Savings Bank Real Time Alerts

Successfully enrolling in Real Time Alerts is a two-step process: first, you set up your contact methods, and then you set up your alerts! Once you've completed the process, clicking the Alerts tab will allow you to manage your contact information and alerts. Click here for enrollment tips and FAQs!

Set Up your Contact Methods

1. Log on to online banking. The system displays the online banking Home page.  
2. Click Enroll. The system displays the Enrollment page. 
3. Click in the Time Zone box if necessary to set your preferred time zone.
4. Specify how you would like to see your alerts. You can choose e-mail or text messages or both! Your alerts will also appear by default in your Secure Inbox which is accessed by clicking the Alerts tab.

To receive alerts by e-mail:

1. In the EMAIL area, verify that there is an e-mail address showing and that it is correct. (If it is not correct or you want to use a different e-mail address for your alerts, you can use the Delete button to delete it and the Add Email button to add one.)
2. Click Send Activation Code. The system sends an activation code to the email address you specified. Activation codes are good for 90 minutes. 
3. Retrieve the activation code from your e-mail, type it into the Activation Code field and click Activate. If the activation is successful the system will indicate Activated in green.
4. If desired in the Do Not Disturb area, click Set Up to specify when you do not wish to receive notifications.  

To receive alerts by text message: 

1. In the TEXT MESSAGE area, if there is a cell phone number listed, verify that the number showing is correct. (If it is not correct or you want to use a different cell phone number for your alerts, you can use the Delete button to delete it and the Add Mobile button to add one.) 
2. Click the Send Activation Code button. The system sends an activation code to the mobile number you specified. Activation codes are good for 90 minutes. 
3. Retrieve the activation code from mobile device, type it into the Activation Code field and click Activate. If the activation is successful the system will indicate Activated in green.
4. If you'd like, you can use the Set Up button in the Do Not Disturb area to specify a time of day to not receive alerts. 
5. Click Next to save your contact options.

Set Up Your Alerts

1. If necessary, click the Alerts tab to see the Alerts summary page and then click the Alert Options button. The system displays a list of of alert categories.
2. Click the + at the right edge of the SECURITY category to see the available security alerts.  
3. Click the Online Banking password was changed button. A summary of the alert appears along with options for where you would like the alerts to be sent. By default, Secure inbox  appears. Additionally, every option you entered and activated on the enrollment form is also displayed.
4. Click to place a checkmark next to the places you'd like to receive the alert and click the Save button. 
5. Repeat these steps for every alert you wish to subscribe to in this category and all other available categories. 
6. When you have subscribed to all desired alerts, click Next to complete the initial setup. The system displays the Overview tab showing all your active alerts. 

Manage Your Alerts

You can see and manage your alerts anytime.

• When you log in to online banking, if you selected Secure inbox as a notification method, any unread alerts will appear in the alert area on the Home page and the Alerts tab will indicate how many unread alerts you have.
• Clicking the Manage Alerts link on the Home page will take you to the Alerts page where you can review available alerts and add and delete alerts and change delivery options. 
• If you add a new account type, such as a loan, a new alert category will appear with alerts relevant to your new account type.