State Savings Bank

Real Time Alert Enrollment

Enrolling in Real-Time Alerts is easy but taking a minute to read through these tips and frequently asked questions may guide you through the process and answer any questions.

  1. Enrolling must be done in a browser, not on the mobile app.
  2. Depending on how you choose to receive your alerts, the enrollment process may send you activation codes on your mobile device that expire after 90 minutes. Make sure you have your device available when you start the process so the codes do not time out.
  3. After you click the Enroll button to get started, it will never appear on your online banking home page again—even if you did not go through with enrollment. You can still set up alerts anytime by clicking the Alerts tab and clicking the Contact Options and Alert Options buttons.

 

  • Why can't I see the Enroll button in my online banking?
  • How long does it take to enroll in Real Time Alerts?
  • Why must I accept new Terms and Conditions?
  • Can I change how I get an alert?
  • Can I delete an alert I no longer need?
  • Where is the Secure Inbox?
  • How do I clean out my Secure Inbox?
  • What should I do if I receive an alert that alarms me?
  • Why didn't I get my debit card alert in real time?
  • I previously had alerts set up in online banking. Will those alert still work?
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