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Enrolling in Real-Time Alerts is easy but taking a minute to read through these tips and frequently asked questions may guide you through the process and answer any questions.
Enrolling must be done in a browser, not on the mobile app.
Depending on how you choose to receive your alerts, the enrollment process may send you activation codes on your mobile device that expire after 90 minutes. Make sure you have your device available when you start the process so the codes do not time out.
After you click the Enroll button to get started, it will never appear on your online banking home page again—even if you did not go through with enrollment. You can still set up alerts anytime by clicking the Alerts tab and clicking the Contact Options and Alert Options buttons.
Once the Enroll button is clicked, even if you do not click or edit anything on the enrollment form, once closed, it will never reappear. To get back to the set up area, click the Alerts tab along the top of the screen. To set up your contact methods, click the Contact Options button. To choose your alerts, click the Alert Options button.
Typically enrolling in Real Time Alerts takes 5 minutes or less. Setting up your contact methods requires you to enter verification codes sent to your mobile device into your enrollment form. These activation codes expire after 90 minutes so it is recommended that you start your enrollment process when you have time to complete your verification before the codes expire.
Because Real Time Alerts are a new feature to our existing online banking service, we are legally required to provide you with new Terms and Conditions that detail the bank's and your rights and responsibilities if you choose to receive real time alerts.
Yes, you can change alert methods anytime. Click the Manage Alerts link in the Alerts area of the Secure Inbox. Look through the list of alerts you've subscribed to and locate the alert you'd like to change. Click the Edit button and check or uncheck your e-mail, phone number or secure inbox as desired. Click the Save button.
We recommend you periodically review your alerts and delete ones you do not need. To do so, Click the Manage Alerts link in the Alerts area of the Secure Inbox. Look through the list of all your subscribed alerts, find the one you want to delete and click the Delete button. A Confirmation screen appears. Click Yes if you are certain you want to delete the alert or No if you've changed your mind.
Access your Secure Inbox by clicking the Manage Alerts link in the Alerts area on the Home page. Click the Secure Inbox button and use the Mark As Read or Delete buttons next to each alert to keep or delete the alert.
If you receive an alert that makes you feel something could be wrong, such as an alert indicating your password was changed but you didn't change it, or an unexpected low balance alert, you should call your bank branch immediately for assistance. Bank staff will talk with you and suggest what actions might be warranted based on the situation.
No. Our previous alert system has been discontinued and is being replaced with our new Real Time Alerts system. All old alerts will be shut off on March 15, 2022 when the new system goes live. You can set them up again when you enroll in our new system.
West Des Moines
4800 Mills Civic Parkway
West Des Moines, IA 50265
102 S. Main, PO Box 67
Baxter, IA 50028