We'd love to help you over the phone but in order for us to give you any information about your account over the telephone, you must provide a PIN number. This PIN number is not your debit card PIN number but a separate security PIN set up when the account was opened. If you don't remember your PIN or don't believe you ever set one up, you may send us a secure message through online banking telling us what you'd like it to be. Alternately, on your next visit, please ask to set it up.
You can use this IRS website to confirm when the IRS sent your Economic Impact Payment (EIP) and to confirm your payment type— direct deposit or mail.
4800 Mills Civic Parkway
Suite 100
West Des Moines, IA 50265
P.515.457.9533515.457.9533
F.515.457.9643
102 S. Main, PO Box 67
Baxter, IA 50028
P.641.227.3161641.227.3161
F.641.227.3720
